1. Not Happy with Your Order

If you are not satisfied with your purchase or it differs from what you expected, please contact us via email at [email protected]. Our customer service team will review your request and provide further instructions to ensure you have the best experience with your orders.

To expedite the review of your request and ensure a quick resolution, please include a photograph of the item you received and let us know why you are not satisfied with your order.

We will use this information to review your order and improve our service and products.

Note: Our policy is valid for 14 days from the date of delivery. If 14 days have passed since you received the item, unfortunately, we cannot offer a solution

2. Wrong, Damaged, or Low-Quality Items

If the product is defective or does not function properly as advertised, feel free to contact us. We will take responsibility for any damage that occurred during the production process and delivery.

To expedite the returns and refund process, please include a photograph demonstrating the poor quality or the damaged area of the item. Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed. We will send you replacements as soon as we confirm the situation, and you do not need to return the defective ones. We will use this information to assist you with your order and eliminate errors in the future. If you do not want a replacement, we will issue a full refund (shipping costs are non-refundable).

Note: Our policy is valid for 14 days from the date of delivery. If 14 days have passed since you received the item, unfortunately, we cannot offer a full refund or replacement.

3. Refund Time

All refunds will be credited to your original form of payment. Once we issue your refund, it may take additional time for your financial institution to make the funds available in your account. Please refer to the following table for more details.

Credit Card: Up to 10 business days

PayPal: 3 to 5 business days

Note: If the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.